Privacy Policy Berjayasama — How We Protect Your Personal Data

Welcome to the Privacy Policy Berjayasama. This document is written in plain, easy-to-understand language because we believe every player in Malaysia deserves to know exactly what happens with their personal information — not buried in confusing legal jargon.

Berjayasama is an online casino platform operating for players in Malaysia. In providing this service, we need to collect and process certain personal data from you. This Privacy Policy transparently explains: what data we collect, why we need it, how we protect it, and what rights you have regarding that data.

This policy applies to all users of the Berjayasama platform, including website visitors, registered players, and anyone who interacts with our services via the website or mobile app. By registering an account or using our platform, you confirm that you have read and understood this Privacy Policy.

Berjayasama collects your personal information through several different methods. Below are the main categories of data we collect and why we need them:

We may also receive information about you from trusted third parties such as identity verification service providers and payment processors for the purpose of verifying the accuracy of the information you provide.

Every piece of data we collect is used for a specific and legitimate purpose. Berjayasama does not use your data for unrelated purposes without first obtaining your consent. The following are the primary ways we use your personal information:

• Account Management: Creating, maintaining, and securing your berjayasama account, including login verification and password management.
• Transaction Processing: Processing deposits via DuitNow QR, FPX, Touch 'n Go eWallet, Boost, GrabPay, and other payment methods you use, as well as handling fund withdrawals to your account.
• KYC Verification: To verify that you meet the legal age requirement (18 and above) and confirm your identity in compliance with applicable legal requirements.
• Fraud Prevention: Detecting and preventing suspicious activity, multi-account usage, money laundering, and any form of platform abuse.
• Responsible Gaming: To monitor your gameplay patterns to identify signs of problem gambling and provide appropriate support tools if needed.
• Service Communications: Sending important notifications related to your account, security updates, and transaction information.
• Platform Improvement: Analyzing usage patterns in aggregate (not individually) to improve the user experience on the berjayasama platform.
• Marketing Communications: To inform you about promotions and special offers — only if you have agreed to receive such communications.

All data processing is carried out on a valid legal basis, whether for contract fulfilment, legitimate interest, legal compliance, or your consent.

Berjayasama does not sell, rent, or trade your personal data to any third party. However, in the course of operating our services, there are certain situations where we need to share your information with the following parties:

• Payment Service Provider: Payment gateways and financial institutions that process your deposit and withdrawal transactions. They receive only the information strictly necessary to process the payment.
• Identity Verification Service Provider: Third-party companies that assist us in verifying your identity during the KYC process. All such providers are bound by strict data protection agreements.
• Relevant Authority: If required by law or a valid court order, berjayasama may disclose the necessary information to the relevant authorities.
• Technical Service Provider: Companies that provide technology infrastructure, cloud services, and technical support. All such parties are subject to binding confidentiality agreements.

Protecting your personal data is our highest priority Berjayasama. We continuously invest in security infrastructure to ensure your information is always protected against cyber threats and unauthorized access.

Key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and berjayasama servers is encrypted using 256-bit SSL — the same encryption standard used by leading banking institutions.
• Financial Data Segregation: Your bank card information and payment details are not stored on berjayasama servers. All sensitive financial data is handled directly by PCI-DSS certified payment processors.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorized access even if your password is compromised.
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect and respond to any suspicious activity in real time.
• Regular Security Audits: The berjayasama Platform undergoes regular independent security audits to identify and address any system vulnerabilities.
• Internal Access Control: Access to player personal data is granted only to staff who require it to perform their job functions, and all access is logged and monitored.

Berjayasama uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled.
• Performance Cookies: To help us understand how players use the platform so we can improve it. Data is collected in aggregate and does not identify individuals.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a more comfortable experience.
• Marketing Cookies: Used to display relevant promotions. These cookies are only active if you have consented to receive them.

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the Berjayasama platform.

As a player Berjayasama, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the berjayasama support team via live chat within the platform. We will process your request within 30 business days.

Berjayasama retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a defined period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with applicable financial and tax legislation.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

Platform Berjayasama is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

If we find that we have collected data from a minor without proper verification, we will take immediate action to delete that data and close the account in question. If you have reason to believe that a child has registered an account on our platform, please contact our support team immediately.

Berjayasama reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this page indicates the most current version of this policy.

For significant amendments, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. Continued use of the berjayasama platform after an amendment comes into force will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our support team Berjayasama via:

• Live Chat: Available 24/7 directly within the berjayasama platform — the fastest way to get a response.
• Email: [email protected] — we will reply within 1–2 business days.
• Enquiry Form: Available in the platform's FAQ section for general enquiries.

For privacy-related enquiries specifically, include "Privacy Enquiry" in your message subject so it can be handled promptly by the relevant team.